TERMS AND CONDITIONS
The air holidays and flights shown are ATOL protected by the Civil Aviation Authority. We act as agents for licensed tour operators and the relevant ATOL number and ATOL certificate will be provided for each holiday booked. The flight bookings we make are also ATOL Protected and the ATOL certificate will be provided for each flight booked. ATOL Protection extends primarily to customers who book and pay in the United Kingdom. Click on the ATOL logo if you want to know more.
As Travel and Booking Agents we act only as Agents for the Principals actually providing the relevant services and we shall not be liable for any act or default on the part of any such Principal or its Agents or Servants. Passengers are booked and/or tickets and coupons are issued or obtained by us subject to the conditions regulations and terms of the Carriers and/or Principals concerned.
Payments made by cheque require 7 working days for clearance.
Prices are ‘per person’ based on 2 sharing (unless stated) and are subject to availability and change. Hotels are subject to availability and change, if fully booked, local hotels of a similar standard will be provided. Hotel ratings are based on local standards. Tours are subject to availability and change and some tours may command a supplementary cost. Ports of call on some coach tours/cruises may vary according to unforeseen circumstances. All deals are fully TTA & ATOL protected.
It is a booking condition of package travel regulations that you have adequate travel insurance. Passengers must take out travel insurance and details of our special facilities are available. Neither we nor any of our Agents or Servants shall be liable or responsible for any loss, damage, and injury. Delay or inconvenience whatsoever to any traveller or his luggage or other personal property sustained or suffered in, or during, any passage, journey, trip or stay, or in respect of any accommodation or in the carrying out of any arrangements booked through us. In the case that you decline insurance you may be asked to sign an indemnity form, or provide details of alternative cover. No insurance will be issued until the full premium has been received.
All prices quoted are subject to change until a booking is confirmed. With flight only bookings we can only guarantee against fare increases when the balance is paid in full at the time of booking.
Our receipt of a deposit and the lodging of a booking form does not constitute confirmation of the booking. Confirmation or otherwise is given separately in a form of an ATOL certificate and/or Tour Operator confirmation for flight inclusive bookings. It is the client’s responsibility to check the confirmation thoroughly and advise us immediately of any errors or discrepancies. Millhouses Travel cannot be held responsible for any problems that arise if the client fails to do this. Passengers should assume that all bookings made are sold on a totally non-refundable basis unless otherwise advised by us. All cancellations by a client must be in writing. If a client cancels a booking before the balance is paid the deposit will be retained by the Tour Operator. After the balance is paid cancellation charges will apply.
In the event of a claim, our maximum liability is restricted to the total amount paid to us by the claimant less any expenses incurred.
BALANCE PAYMENTS / FORFEITURE OF RESERVATIONS
All final balances must be paid at least twelve weeks before departure or the date given at time of booking in writing or orally. If they are not paid we reserve the right, which may be exercised without any notice to the passenger whatsoever, to cancel the reservation and retain any balances.
PASSPORTS, VISAS AND HEALTH CERTIFICATES
Passengers must be in possession of a valid passport and necessary visa(s) and health certificates. In case of passengers being refused entry by any immigration or other Authority all repatriation costs are to be borne by the passenger.
VALIDITY OF TICKETS
Return tickets are only valid for dates specified on the tickets unless a change is made by the company, or at the passengers request and make an additional charge at our discretion.
INFORMATION GIVEN IN THE BOOKING FORM
Information given in the Booking form is accepted by the Company as being correct unless subsequently amended in writing. We therefore do not accept any responsibility whatsoever, for any inconvenience or financial loss caused by wrong information being supplied to the company.
Where a passenger has to reconfirm a flight or return booking it is their responsibility for any inconvenience or loss caused by not doing this.
DATA PROTECTION POLICY
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc.
We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as your tour operator, airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.
Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)
Usually your tour operator or other principal will pass this information onto their suppliers once we have provided it to them. The tour operator or other principal’s use of your information is subject to their policy, both in respect of your booking and any future marketing, and is their responsibility. Please ask either us or them for a copy of this if you would like to see it.
You are entitled to a copy of your information held by us. If you would like to see this please contact us. We may make a small charge for providing this to you.
CHANGES OF REQUESTED TRAVEL ARRANGEMENTS
All requests by passengers to alter booking or travel arrangements must be writing or made in person. Should a firm booking already be held a charge for any amendments will be applied subject to Tour Operators Terms and Conditions.
All agreements between the traveller and us shall be governed by English Law and within the exclusive jurisdiction of English Courts.
TRAVEL TICKETS & DOCUMENTATION
Our responsibility is to provide tickets for collection at our office. Tickets posted to clients are done so at the client’s risk. Any costs arising from non-delivery will be borne by the client. For late bookings collection of tickets at the airport will be arranged charges will apply.
For advice on traveling abroad, go to the Foreign and Commonwealth Office website
For information on health requirements, go to the Department of Health website
IF YOU CANCEL YOUR BOOKING
You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges outline by the Tour Operator.
TRAVEL TRUST ASSOCIATION
The Travel Trust Association is a travel trade association. Our members consist of Travel Agents, Tour Operators and Travel Organisers. The Travel Trust Association exists in order to protect you, the customer, with 100 percent financial protection and has been doing so for over fifteen years. This means that every penny that you pay to our members is protected by the Travel Trust Association. It means that you can book your holiday secure in the knowledge that Travel Trust Association will protect you in the unlikely event of a member becoming insolvent.